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INFORMATION TECHNOLOGY DEPARTMENT
Statistics
 
   
 
The Information Technology Department is responsible for the hardware and software infrastructure of the entire city. This consists of the city’s enterprise systems, government applications, web sites, internet access, carrier services (voice, local, long distance, mobile), telephone networks, fiber optics and systems engineering projects. Our mission is to provide efficiency and cost savings through the use of information systems and technology to serve the citizens of Coral Gables.

Chief Information Officer's Page

Download the Organizational Chart  Click To Download
          
                       IT DIVISIONS
Business Analysis and Geographic Information Systems
Business Analysis and Project Management
This division performs enterprise business analysis and enterprise applications planning, coordination, allocation, implementation and management, as well as the city's Geographic Information Systems (GIS) coordination. Projects, Staff, More...
 
Network and Telecommunications
Network and Telecommunications
This division designs, engineers, and implements telecom and network systems, including WAN/LAN voice, data and video network equipment, wireless, fiber, leased bandwidth links, facilities and environmental. Projects, Staff, More...
 
Systems and Applications Development

Systems and Applications Development

This division is in charge of systems engineering, maintenance, analysis, support and administration. It includes hardware and software automation systems, databases, web Internet and Intranet portals, server infrastructure and related applications as well as the city's Geographic Information Systems (GIS), including mapping data and applications. Projects, Staff, More...
 
Network Operations Center and Help Desk
Network Operations Center and Service Desk
This division manages and reports IT administrative processes that include service desk operations, inventory, procurement and general procedures. Projects, Staff, More...
 
Field Operations
Field Operations and Product Expertise
This division manages and reports the field operations and supports the training, setup and implementation of ERP systems to the city users, as well as installation and support of client’s enterprise systems, hardware and peripherals. This includes desktop applications, personal and mobile computers, printers, cellular services, beepers, and backup procedures. Projects, Staff, More...
 
 
Staff  |   Projects   |   Statistics   |   Divisions

  INFORMATION TECHNOLOGY DEPARTMENT STATISTICS:  
 
 
Download PDF: Average Totals

Average Totals for the 2004 - 2005 Fiscal Year

   
 
Download PDF: Last Fiscal Year Statistics

Last Fiscal Year Statistics 2004-2005 by Categories

   
 
Download PDF: Last Year Fiscal Statistics

Last Fiscal Year Statistics by Departments (2004-2005)

   
 
Download PDF: Last Year Fiscal Statistics

Total Tickets closed by department for 2004 - 2005 fiscal Year

   
 
Download PDF: Last Year Fiscal Statistics

Open Tickets By Deptartment and Category

   
   
 

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